APAC CIOOutlook

Advertise

with us

  • Technologies
      • Artificial Intelligence
      • Big Data
      • Blockchain
      • Cloud
      • Digital Transformation
      • Internet of Things
      • Low Code No Code
      • MarTech
      • Mobile Application
      • Security
      • Software Testing
      • Wireless
  • Industries
      • E-Commerce
      • Education
      • Logistics
      • Retail
      • Supply Chain
      • Travel and Hospitality
  • Platforms
      • Microsoft
      • Salesforce
      • SAP
  • Solutions
      • Business Intelligence
      • Cognitive
      • Contact Center
      • CRM
      • Cyber Security
      • Data Center
      • Gamification
      • Procurement
      • Smart City
      • Workflow
  • Home
  • CXO Insights
  • CIO Views
  • Vendors
  • News
  • Conferences
  • Whitepapers
  • Newsletter
  • Awards
Apac
  • Artificial Intelligence

    Big Data

    Blockchain

    Cloud

    Digital Transformation

    Internet of Things

    Low Code No Code

    MarTech

    Mobile Application

    Security

    Software Testing

    Wireless

  • E-Commerce

    Education

    Logistics

    Retail

    Supply Chain

    Travel and Hospitality

  • Microsoft

    Salesforce

    SAP

  • Business Intelligence

    Cognitive

    Contact Center

    CRM

    Cyber Security

    Data Center

    Gamification

    Procurement

    Smart City

    Workflow

Menu
    • AI Healthcare
    • Cyber Security
    • Hotel Management
    • Workflow
    • E-Commerce
    • Business Intelligence
    • MORE
    #

    Apac CIOOutlook Weekly Brief

    ×

    Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Apac CIOOutlook

    Subscribe

    loading

    THANK YOU FOR SUBSCRIBING

    • Home
    Editor's Pick (1 - 4 of 8)
    left
    Artificial Intelligence-Journey towards the Center of the Enterprise

    Raman Mehta, SVP & CIO, Fabrinet [NYSE: FN]

    Mastering Technology Selection for Competitive Advantage

    Rob Meilen, VP & CIO, Hunter Douglas

    AI-Driven Intelligent Maintenance Trends in the Industrial Space

    ChengzhiZong, Vice President of Artificial Intelligence, RONDS

    Riding the Wave of Digital Transformation for MSME’s

    SharlizaBintiMohdHaris, Head, SME Value Propositions, Solutions and Campaigns, unifi Business, Telekom Malaysia

    Will the Rise of AI make us Human Doctors an Endangered Species, or be the Next Phase of Our Evolution?

    Professor Erwin Loh, Group Chief Medical Officer, St Vincent’s Health Australia

    Using AI to Empower Clinicians, Patients, and Healthcare Organizations

    Dr. Yau Teng Yan, Chief Medical Officer, Holmusk

    Hong Kong Science Park as an AI Hub

    Dr Crystal Fok, Associate Director, MPE Cluster & Robotics Platform, Hong Kong Science and Technology Parks Corporation

    E - Health - Unlocking the Pathway to Preventative Healthcare

    Sashidhar Thothadri, Vice President Asia, Mobile Connectivity Solutions & Analytics & IoT Solutions, Thales

    right

    Healthcare IT solution Delivery and the Cloud

    Arvind N Sivaramakrishnan, CIO, Apollo Hospitals

    Tweet
    content-image

    Arvind N Sivaramakrishnan, CIO, Apollo Hospitals

    Any field bereft of technology implementation is sure to be obsolete in their respective market space. Realizing this, we made efficient investment on the technology trends like cloud, mobility, analytics and social. We have leveraged technologies which are aligned to our business requirements. Among these technologies, mobile application is more compelling and has facilitated us to scale our products in very reasonable costs.

    Since the traditional 'feet on the street' model proved futile, we are working towards augmenting productivity by leveraging Salesforce mobile technology. Mobile applications have enhanced interaction with our stakeholders whether it is a doctor, patient or healthcare provider. For example, daily call reporting to a doctor by any chemist is now easily handled through mobility.

    Mobility had also enabled heightened warehousing management by integrating with barcode technology. It ensures that when we scan a product, the right product is entered without the possible human error. Our bulk of investment scores here as it enhance our productivity. Using mobile apps and electronics product brochures is proving far much easier to deliver medical representatives with the product information.

    We are a pharma company where our products have a direct bearing on the consumers' health. Hence, it becomes our prime responsibility to strictly follow the regulatory authority. We are subject to audit from the regulatory authority both from India and overseas. We put a significant effort to strengthen the overall governance processes by ensuring that our system are compliant from the regulatory standpoint and hence the integrity of the system remains intact. In addition, we automated some of our key processors in the quality assurance side. There are process control, process change, control, and deviation management to ensure that these transactions remain transparent, robust, and reliable. The integrity of any system is a deciding parameter for the credibility of the processes and hence enhancing the compliance.

    New Role with Technology

    Few years back when SAP-ERP enabled the entire transaction to become automated, we invested in upgrading our ERP landscape which was India centric. In 2010, we did a series of global roll out, where we expanded our usage of ERP system globally which contributed its share of business revenue on SAP. Along with this global growth, we consequently followed a 24/7 support system window. Gradually there was a shift from being an automated transaction system to being business partners where now most of the strategy business units are being handled by the CIO. However, we faced industry level challenges in the growing investments in areas like business intelligence, quality management, supply chain and R&D. These, in turn, enabled us to drive higher productivity, data compliances, better analytics, and equipped us in making better decision.

    Microsoft cloud based solutions are one of the largest adaptors across the sectors. We put our e-mails on the Cloud. We have integrated our entire Salesforce on the same system so as to avoid day-to- day daily task consuming our employees' time and efforts. From business standpoint, many of our peers have grown through acquisitions and we found it far easier to integrate the entire system on cloud which is a common platform.

    Security Concerns

    We accentuate employees towards Bring Your Own Device (BYOD). But, information security has been a major concern for us. We did a very significant program named KAVCH to address this information security in a very holistic manner and have addressed three aspects like people, process and technology. The threat lurking is about leakage of Internet Protocol (IP). To counter this security concern, we adopted IFMS framework. We have invested in technology front as well, like next-generation Firewall infrastructure for network security concern and invested in secure virtual data room technology where we have to share confidential information with collaborator outside the enterprise. Securing information has always been a global concern, especially when the information is put in cloud. To tackle this issue, before signing up with any cloud service provider, we go through a very strict application security protocol. The IT security head reports us and we do a necessarily detailed review of the service provider both from technology and infrastructure standpoint. Security parameters need to be met and in fact, we do a physical verification of the infrastructure of the service provider who assures us on data securities.

    Our commitment to customers to provide them with authentic products which will be of high quality was proved when recently in the US we passed the Drug Quality and Security Act (DQSA) in 2012. We provide SMS based anticounterfeit solution. It is a 9 digit number that gets printed on the medicine strip. Any consumer who is buying the strip from any chemist can send the code to a service member whereby getting the SMS authentication that it is manufactured by Lupin, which is an assurance for our customers that they buy authentic medicine and not duplicates.

    Growing with Yearly Vision

    In near future, we are going for ISO 2700 1 certification which will be a baseline for a secure and stable process. With a comprehensive roadmap year after year, where we focus to enhance four major areas in our company - business application, infrastructure & technology, risk & compliance and people. We have a well-defined target for ourselves. We work with Gartner and do a lot of benchmarking on our internal processes like infrastructure & operations, portfolio & people management, portfolio & project management, information architecture. It is a kind of a structured roadmap which we upgrade yearly.

    Check out: Top Artificial Intelligence Solution Companies
    tag

    Information Security

    Securities

    Firewall

    Weekly Brief

    loading
    Top 10 AI Powered Healthcare Companies - 2019
    ON THE DECK

    AI Healthcare 2019

    I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

    Read Also

    Artificial Intelligence - Myths And Truths

    Artificial Intelligence - Myths And Truths

    Geraldo Pereira Junior, Chief Information Officer, Ypê
    Sustainable Future through Innovative Technology Solutions

    Sustainable Future through Innovative Technology Solutions

    Faisal Parvez, Director, BT Business CIO
    The Future Relies on Augmented AI

    The Future Relies on Augmented AI

    Laurent Fresnel, CIO, The Star Entertainment Group
    Digitalization with the use of digital technologies/Improving business through digital technologies

    Digitalization with the use of digital technologies/Improving business through digital technologies

    Wilbertus Darmadi, CIO, Toyota Astra Motor
    How Marco's Pizza Leaned On Technology To Succeed Amid The Pandemic By Quickly Pivoting To Contact-Free Delivery And Curbside Carryout

    How Marco's Pizza Leaned On Technology To Succeed Amid The Pandemic By Quickly Pivoting To Contact-Free Delivery And Curbside Carryout

    Rick Stanbridge, VP & Chief Information Officer, Marco’s Pizza
    Bunnings  Diy Digital Transformation

    Bunnings Diy Digital Transformation

    Leah Balter, Chief Information Officer, Bunnings
    For a Smarter City: Trust the Data, Ignore the Hype

    For a Smarter City: Trust the Data, Ignore the Hype

    Brad Dunkle, Deputy CIO, City of Charlotte
    Smart Community Innovation for the Post Pandemic

    Smart Community Innovation for the Post Pandemic

    Harry Meier, Deputy Cio for Innovation, Department of Innovation and Technology, City of Mesa
    Loading...
    Copyright © 2025 APAC CIOOutlook. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy and Anti Spam Policy 

    Home |  CXO Insights |   Whitepapers |   Subscribe |   Conferences |   Sitemaps |   About us |   Advertise with us |   Editorial Policy |   Feedback Policy |  

    follow on linkedinfollow on twitter follow on rss
    This content is copyright protected

    However, if you would like to share the information in this article, you may use the link below:

    https://ai-healthcare.apacciooutlook.com/ciospeaks/healthcare-it-solution-delivery-and-the-cloud-nwid-539.html?utm_source=google&utm_campaign=apacciooutlook_topslider